Refund Policy
Last updated 2026-10-22
This policy sets out how to cancel and get refunds for ssokIQ plans (Family 5, Family 10 and extra accounts — yearly subscriptions that renew automatically) operated by 주식회사 스트로크허브 (the "Company").
Orders and payments are processed by Paddle.com (Paddle), the Company's online reseller, as the Merchant of Record, and refunds are also returned by Paddle to the original payment method.
1. 14-day refund guarantee
- Within 14 days of first starting a subscription, you may request a full refund for any reason.
- Within 14 days of an automatic renewal payment, you may also get a full refund of that renewal payment.
- The difference paid for upgrading from Family 5 to Family 10 or adding extra accounts can also be refunded within 14 days of the payment date.
2. After 14 days
- As a rule, payments older than 14 days are not refunded. Instead, you can cancel at any time; after cancellation, no further automatic payment is made, and both the plan owner and the family members keep using the Service until the end of the period already paid for.
- However, refunds are made regardless of the period in the following cases:
- Payment errors such as duplicate charges or incorrect amounts: full refund
- Where the Service could not be used due to the Company's fault, or the Service clearly differs from what was described: refund for the remaining period
- Where applicable laws require a refund
- The member's ChatGPT subscription (OpenAI) is not sold by the Company and is therefore not covered by this policy. Please contact OpenAI directly.
3. How to cancel
The plan owner can cancel directly under My plan → Manage subscription · Cancel on the Site (this opens Paddle's subscription management page).
You can also cancel through the link in your payment receipt email. If you cancel before a renewal payment, that renewal will not be charged.
4. How to request a refund
- Request it directly from Paddle by following the instructions in your payment receipt email (paddle.net), or contact the Company at the address below.
- Telling us the email address used for payment and the order number (shown on the receipt) helps us find it quickly.
- Requests are processed without delay after confirmation; depending on your card issuer, it may take a few more days for the cancellation to appear.
5. After a refund
The period of use covered by the refunded payment is removed and the subscription is cancelled, and the family members' use of the AI features under that plan also ends.
Free features such as keyword and SEO analysis remain available to you as a free member.
6. Free trial
The free trial (7 days) involves no payment, so it is not subject to refunds, and no payment is charged automatically when the trial ends.
7. Contact
- Email: help@ssok.ai
- Payment and receipt inquiries: Paddle buyer support (paddle.net)
This English version is provided for convenience; if there is any conflict, the Korean version prevails.
Effective date: 2026-10-22